Privacy Policy

Introduction

Welcome to Elevate ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Elevate, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

When you create an account, we collect your email address. You may optionally provide your name and profile picture.

Habit and Usage Data

To provide our core services, we collect:

• Habits you create and track
• Completion records and streaks
• Daily routine schedules
• Progress statistics and insights
• App usage patterns and preferences

Device Information

We automatically collect certain information about your device:

• Device type and model
• Operating system version
• Unique device identifiers
• Mobile network information
• App version and crash reports

Analytics and Third-Party SDKs

We use analytics and performance tools to help us understand how users engage with Elevate and to manage subscriptions. These tools may collect anonymous usage data and device identifiers to improve app stability and user experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our habit tracking services
• Sync your data across all your devices
• Generate visual insights and progress analytics
• Send you important updates about your account and our services
• Respond to your support requests and inquiries
• Detect, prevent, and address technical issues
• Improve app performance and user experience
• Process subscription payments and manage billing

Data Storage and Security

We take the security of your data seriously and implement industry-standard security measures to protect your information:

• All data is encrypted in transit using SSL/TLS protocols
• Data at rest is encrypted using AES-256 encryption
• We use secure cloud infrastructure with regular security audits
• Access to personal data is restricted to authorized personnel only
• We regularly backup your data to prevent loss

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our app, such as:

• Cloud hosting services
• Payment processors (for subscription management)
• Analytics providers (to improve our services)
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from government authorities
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can access and export your habit data at any time through the app settings. We provide your data in a commonly used, machine-readable format.

Correction and Updates

You can update your account information and preferences directly in the app at any time.

Account Deletion

You can delete your account and all associated data directly within the app by going to Settings → Account → Delete Account. Once deleted, your data is permanently removed from our servers and cannot be recovered.

Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by adjusting your notification preferences in the app.

Subscription and Billing

We process subscription payments through Apple App Store or Google Play Store. We do not store or have access to your payment information. For detailed pricing, refund policies, and subscription terms, please refer to our Terms of Service.

Data Retention

We retain your personal information only as long as your account remains active or as needed to provide our services. You can request deletion at any time through the app settings. Aggregated, anonymized analytics data may be retained for research and service improvement purposes.

Children's Privacy

Elevate is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

International Data Transfers

Our servers are hosted in the United States. By using Elevate, you understand your data may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant updates via in-app notice or email.

Your continued use of Elevate after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above. We will verify your identity before processing your request.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights or if you have concerns about how we handle your data, please contact us or your local data protection authority.